★ Veteran Owned ★
⚠️ Under Construction — Prices May Vary · info@sotocycles.com ⚠️
🚲 FREE Bike Fitting with new bike 🚚 $20 Local Delivery ⚡ Same-Day Minor Repairs 📦 FREE Ship over $3,500 💳 Financing from $41/mo with Affirm — 0% APR available
📍 Not all inventory is at our Essex St location. When placing an order, please confirm if the item is 🏪 In Store or in one of our 📦 Warehouses using the flag next to the item's quantity.

Privacy Policy

Last updated: March 2026

1. Who We Are

SOTO Cycles LLC ("SOTO Cycles," "we," "us," or "our") operates sotocycles.com and our retail location at 26 Essex Street (Rear), Andover, MA 01810. We are committed to protecting your personal information and your right to privacy.

2. Information We Collect

We collect information you provide directly to us when you:

  • Create an account: name, email address, phone number, password (stored encrypted)
  • Place an order: name, shipping address, email address, phone number, order details
  • Book a service: name, email, phone, bike details, preferred dates
  • Contact us: name, email, phone, message content
  • Subscribe to email updates: email address, phone number (optional)

We also automatically collect certain information when you visit our site, including IP address, browser type, pages visited, and referring URLs via standard server logs.

3. How We Use Your Information

We use the information we collect to:

  • Process and fulfill orders, including shipping and returns
  • Schedule and manage service appointments and bike fittings
  • Send order confirmations, service updates, and shipping notifications
  • Respond to your questions, requests, and comments
  • Send promotional emails and texts if you opt in (you can unsubscribe at any time)
  • Administer our loyalty and rewards program
  • Improve our website and customer service
  • Comply with legal obligations

4. Payment Processing

All payment processing is handled by Stripe, Inc. and Affirm, Inc. We never store your full credit card number, CVV, or bank account information on our servers. When you pay by card, your payment information is transmitted directly to our payment processor using TLS encryption. Please review Stripe's Privacy Policy for information on how they handle your payment data.

5. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

  • Service providers: We share information with vendors who assist us in operating our website and conducting business (e.g., payment processors, shipping carriers, email service providers). These parties are contractually required to keep your information confidential.
  • Legal requirements: We may disclose your information if required by law, court order, or governmental authority.
  • Business transfers: If SOTO Cycles is acquired or merged with another company, your information may be transferred as part of that transaction.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include SSL/TLS encryption for data in transit and encrypted password storage. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Cookies

We use session cookies to maintain your shopping cart and login state. We do not use tracking cookies or third-party advertising cookies. You can disable cookies in your browser settings, but this may affect your ability to use certain features of our site.

8. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your account and associated data
  • Opt out of marketing communications at any time

To exercise these rights, contact us at info@sotocycles.com or call 978-270-4895.

9. Children's Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated date. Your continued use of our website after any changes constitutes your acceptance of the new policy.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

SOTO Cycles LLC
26 Essex Street (Rear)
Andover, MA 01810
978-270-4895
info@sotocycles.com